Disconnection Policy
The most important aspect of online gaming is an uninterrupted internet so it is understood that there may be some connectivity-related issues or even a drop in connectivity during gameplay. Such events can be quite frustrating for players and lead to unintended leaving of the game. At KheloStar, we strive to refrain from putting players through any unfair circumstances caused because of such unfortunate connectivity issues but also prevent disconnection abuse.
Furthermore, we have taken steps to ensure seamless operation of our platform to reduce such challenges. Following outlining our policy on disconnection will help us maintain our fairness whilst increasing the understanding of the rules among all users.
General guidelines
Risk of Disconnection
Players bear the responsibility of the risk of disconnection because of the nature of the internet. If a player finds himself or herself disconnected from the game in the course of gaming, it is advisable to log in to the account as quickly as possible while minimizing the time taken to get back into the action. Players who experience unexpected disconnections are advised to avoid seeking other solutions – other than contacting their ISPs – to avert future disconnections.
Before a Bet is Placed
A player who experiences a disconnection before placing a bet will not be able to count the bet as a valid one, and his account will not undergo any changes as there were no transactions made.
Post Bet Placement Though a disconnection happens after a valid bet has been placed. The bet shall stand. The outcome of the game will dictate how the player’s account will be credited and such information can always be found in the game history whenever the player logs back onto the platform. Customer Support Players may reach out to our Customer Service department to check, for example, whether or not a specific bet was successful and how the game turned out, however, it shall be emphasized that the game results themselves are not subject to change in any way. If customer support issues do not resolve the disconnection, customer service can help with further investigation of the situation. Policy Modifications KheloStar reserves the right to modify, discontinue, cancel, or void this policy at its sole discretion.
Game-Specific Disconnection Rules
Live Baccarat
Before Placing a Bet A player shall be disappointed if he/she disconnects before a wager is placed on the Player, Banker, Tie, or Pair because they would not get any kind of credit to their accounts as there would be nothing wagered to lose. After Placing a Bet As stated, there are consequences if disconnection occurs after the bet is placed, the bet will be honored and the player’s account will be credited or debited depending on the outcome of the bet.
Live Roulette
Before you Place a Bet: Once a disconnection happens while placing a bet on a number, a color, even/odd, or range, the bet will be void and no change will be made to the balance.
After You Place a Bet: When there is disconnection after placing the bet, the bet will not be voided but rather will stand and the game balance will be adjusted by the game’s outcome.
Live Andar Bahar
Before You Place a Bet: Once a disconnection takes place before even selecting Andar or Bahar, the player’s attempt to place a bet will be void and there will be no changes to the player’s account.
After You Place a Bet: Disconnection that occurs after placing a bet will not serve to erase its intent; instead, the bet is deemed accepted and the player’s balance will be revised according to the outcome of the game.
Online Slots
Before You Spin: If there is disconnection before the individual spins the button, he will have made a futile bet which will not affect the balance at all.
After the Spin: In the event of a disconnection after hitting the spin button, if the spin is not interrupted, the bet will be accepted and all winning or losing that may arise will be integrated into the account balance.
Gaming Fairness at KheloStar
Our KheloStar policy is that we will stop at nothing to provide an enjoyable and fair environment to our players. If you have any doubts, questions, or even persistent connectivity issues, feel free to contact our Customer Support Team. We are here to help you 24/7.
Be sure to enjoy gaming with KheloStar but do not forget to always be responsible in doing so!